F.A.Q.

Why is my consumption so high?

There are various reasons for an increase in water consumption. For this reason, the District has prepared a High Usage Checklist for your convenience. Click the link below.
POTENTIAL CAUSES OF HIGH WATER-USAGE
This link can also be found under the Customer Service tab under “Helpful Hints”section.

My sewer rates have increased, why?

On February 1, 2017, a resolution was adopted by the Board of Supervisors, which reduced the late fee to $25 as well as removing the limit on the sewer charges. Previously customers were being charged for sewer the base fee and a per thousand gallons of usage. However, it was set to stop charging when the usage of exceeding 9,875 gallons. The District sends the wastewater to Broward County and is charged for actual consumption and therefore it is not cost effective to not charge for actual consumption. The District’s sewer rates are still in line with or lower then surrounding utilities.

Why did the District change to auto-read meters?

Approximately two (2) years ago, the District initiated the meter replacement program to replace all of the aging meters within the District. The new auto-read meters are more reliable, accurate and cost efficient. The District utilizes Badger meters, which are highly reliable and accurate and are widely used in over 20 Florida utilities, including but not limited to, City of Plantation, Boca Raton, Oakland Park, Dania Beach, Homestead, Miami Dade County, Delray Beach, Naples, West Palm Beach.

Why am I being charged a late fee?

A late fee of $25 is added to your bill if the payment is not received within seven (7) days of the due date. This fee is less than the surrounding municipalities and is necessary to cover administrative costs incurred due to late payments. To avoid late fees, contact our customer service representatives to be set up on auto-pay.

Why does the billing period vary?

The first and most obvious reason for this is that months vary anywhere between 28 – 31 days. In addition, the billing process is a multi-step procedure. There are many reports and verifications necessary before the utility bills are sent out. Due to unforeseeable circumstances, this process may take longer then typically expected and can cause the billing cycle to be longer or shorter on occasion. However, on an average the billing cycle is 31 days and the District strives to maintain that average.

How can I reduce my sewer fees?

The District does provide irrigation meters upon request. Some benefits of an irrigation meter are accurate measurements of outdoor water use, reduced wastewater (sewer) bills as in most case volumetric wastewater charges only apply to indoor usage, and separate shutoff for the irrigation system. There are additional costs associated for the purchase and installation of the meter. However, in the long term, there is a cost savings.