The North Springs Improvement District has issued a Notice of Intent to Procure Sole Source Services for a custom Resident Engagement & Utility Customer Service Platform. This procurement encompasses specialized platform development, multilingual AI voice call handling, resident self-service workflows, and unified CSR operational workspace tools specifically engineered to interface with NSID’s utility environment. Vendors wishing to challenge this sole-source designation may review the required technical service specifications and submission guidelines here. All formal challenges and matching technical service specifications must cite Document Number 2026-10-01 and be submitted no later than 11:00 AM on October 23, 2026.